Please check with neighbors or your local delivery office first, then contact us immediately. We must be notified as soon as possible to begin a courier investigation; please note that if a report is made after the 14-day courier claim window, we may be unable to secure a refund or replacement for you.

You may cancel your order within 24 hours of purchase for a full refund by sending us an email. After this window, our team has usually begun the preparation and styling process, and cancellations may no longer be possible.

Unfortunately, once the lace has been cut or altered, the unit is no longer in its original condition and cannot be accepted for a return or exchange. We recommend inspecting your unit thoroughly before making any alterations.

We aren't just "sending a box"—we are quality-checking and professionally styling your unit to ensure it's "ready-to-wear" the moment it arrives. This extra time ensures you receive the premium quality you expect from us.