Returns Information

Returns Info

At Kurlè by Giro, your satisfaction is our top priority. While we do our best to guide you in choosing the perfect products for your needs, we understand that sometimes an item might not be quite right. Whether you’d like a refund or an exchange, our returns process is simple and straightforward.

Please note that any claims for missing items or items damaged during delivery must be submitted within two business days of receiving your order.

All returns are subject to our full Terms and Conditions.

Here’s everything you need to know:

Return Policy

You have 3 days from receiving your order to request a return. To begin, please visit our Return & Exchange page and follow the simple instructions provided. Before sending your item back, we kindly ask that you provide clear photographs of the product in its current condition. This helps our Customer Care team review and process your request accurately.

Once your request and images are received, our team will assess your submission and update you within 2–5 working days regarding the status of your refund or exchange.

How To Request A Return Or Exchange

Step 1 – Request a Return
Visit our Return & Exchange page and fill out the return form.

Step 2 – Add Photos
Take 2–3 clear photos of your item in the exact condition it’s being returned.

Step 3 – Wait for Confirmation
You’ll receive an email once your request is submitted, and another when it’s been approved or declined (usually within 2–5 working days).

Step 4 – Receive Your Return Label
If approved, you’ll get a link to your shipping label — you can print it yourself or show it at the Post Office for assistance.

Step 5 – Refunds
Once your return arrives and passes inspection, your refund will be processed automatically or you will be contacted for your refund to be processed.

Step 6 – Exchanges
If you’re exchanging an item, our team will help arrange the replacement and manage any price difference if needed.

Why Has My Return Or Exchange Request Been Denied?

The hair shows signs of wear, brushing, or styling
The set is incomplete or has been altered
There’s visible product build-up or scent
The wrong item is returned
Request made after 3 Days of receipt
Courier claim form for missing parcels wasn’t completed in time

What Are Good Conditions To Return My Item(s)?

To ensure your return is approved, please make sure your item meets the following conditions:

Unused & Unaltered: The item must be in its original condition — free from any signs of wear, product build-up, or modifications.
Unstyled & Product-Free: Hair extensions that have been worn, styled, or treated with sprays or other products cannot be accepted for return.

Providing clear, accurate photos of your item in its current state helps our team process your return quickly and smoothly — saving valuable time for both you and us.

What Happens Next?

Once we’ve received and reviewed your return request, our team will notify you of the outcome. If your request is approved, you’ll receive a link or email to generate your unique return shipping label.

I’ve sent an item that was approved, but the photo I provided doesn’t qualify for a return. What should I do?

If the photo you provided doesn’t accurately reflect the condition of your item at the time of return, please reach out to our Customer Service team within 48 hours. You can email us at support@kurlegroup.co.uk or call +44 0450 211 311 for assistance.

Exchanging Items: Price Differences

If your exchange has been approved and the item you’ve chosen costs more or less than the one you’re returning, please contact our Support Service team to arrange payment or a refund for the difference in price.

Will I Be Charged for Returning an Item?

No, you won’t be charged for returns.

If you’re based in the UK, we’ll cover all return shipping costs for you.

I’ve Lost My Return Label — What Should I Do?

If your label hasn’t been scanned yet, you can simply generate and print it again.